Privacy policy

Last updated: 20th March 2024

We respect your privacy at nueborn ("we," "us," or "our"). Our Privacy Policy describes how we collect, use, disclose, and safeguard your personal information, including offline and online data gathered when you use https://nueborn.com or interact with us in other ways.

You consent to our data practices in this Privacy Policy by using our website or other interactions.

Data We Collect

Our users provide the following information:

  • Personal Information You Give Us: When you set up an account, purchase products or services, request information, participate in surveys, or otherwise communicate with us, we may collect your name, email address, phone number, credit card or other payment information, and other contact or identifying information.
  • Info Collected Automatically: Our website automatically logs your computer and mobile device information. We record your computer or mobile device's operating system, manufacturer, model, browser type, IP address, and requested page when you visit our website. This data informs our website design to best serve users.
  • Data from Cookies and Other Technologies: Cookies are tiny files on your computer or phone. Many websites use cookies and related technologies to record log files, do web analytics, and study user behavior and enhance services. Our Cookies Policy explains how we utilise cookies.

How We Use Personal Data

We utilise website data for several purposes:

  • To provide our goods and services, process transactions, and handle customer support inquiries.
  • We give you administrative information including terms, conditions, and policy updates.
  • To track trends and understand website usage.
  • To enable third-party social sharing if desired.
  • To match your data with third-party sources to better understand and provide you.
  • To create an account and view personalised content.

Sharing and disclosing data

We never sell your personal details. We only share data in three cases. 

  • First, with companies who help us run promotions so they can contact winners. 
  • Second, if we must comply with legal obligations like preventing fraud. 
  • And third, if we need to protect the rights or safety of our customers.

For example, if someone steals their identity, we may need to share details with authorities. Some information is visible to all, like reviews showing only a first name and the first letter of the last name. We use trusted third parties like payment processors when you buy. They only see information related to payments. 

We make sure any company we share your details with protects your security as much as we do. Let us know if you have concerns on how we share customer information.

Trustworthy Partners and Service Providers 

We work with a few groups to help run things. This includes shippers, helper teams, email pals, payment folks and fraud stoppers. When sharing details, we only give what they need to assist.

All partners are banned from using your info for anything but providing service. We check that their security and privacy matches ours before sharing anything. Agreements require them to keep everything private.

Your trust is top priority. Let us know if you have any other questions about how we work with third parties.

Keeping Data

We keep your details as long as we need to. For example, if you buy from us we keep order and payment info for 7 years for tax reasons. Promotion entries may be held for up to 5 years in case of disagreements.

Proper security is used to protect information collected on our site according to the law. Only nueborn workers can see it.

Perfect protection is not possible though. We work hard to defend details using good industry practices. But online safety can never be a guarantee.

Safeguard Data

We safeguard your data with economically reasonable physical, administrative, and technical methods. We cannot guarantee the security of your data stored on our service. 

We secure our systems commercially after receiving your data. We cannot guarantee that breaches of our physical, technological, or managerial protections will not access, disclose, change, or delete such information.

We may notify you electronically of a security breach so you can take safeguards. By providing personal information, you consent to receiving electronic communications from us about website security, privacy, and administration.

International Data Transfers

As a worldwide company, sometimes your details may cross borders. This could mean leaving Europe. Wherever data goes, we make sure transfers follow the law and protect info properly.

For example, backups of our website servers might be stored in America. But the companies handling them agree to European privacy rules.

Marketing and customer help also operate globally. International sharing always uses EU Commission-approved wording to keep your data safe no matter where it travels.

Let our Data Protection helper know if you have other questions about sharing info overseas. Your personal details are just as important to us abroad as they are at home.

Contact Us

In your message, give your name. Also put your order number if you bought from us. Tell us what's confusing or worrying. We'll look into it right away. We aim to reply within 2 days, maybe sooner!

You can also reach us by letter. Our address is:

NUEBORN LTD
London, WC1N 3AX, 27 Old Gloucester Street

Keeping customer info private is super important to us. So if anything is unclear or seems off, speak up! Having your trust is our top priority. We're here to help!